Francesco Leuzzi, Country Manager commented:
“By achieving this level of certification we continue to demonstrate our ability and desire to effectively and efficiently provide a quality management system while continuously improving our products and services as well as our internal processes.”

Eugenia Laryea, OMA Ghana SHEQ Manager added:
“We would also like to take this opportunity to extend our sincere thanks to our customers, contractors and suppliers for their continued commitment and loyalty. OMA will always strive to exceed their high expectations. With our goals focused on the emphasis of quality assurance and innovative service provision, we look forward to bringing the business to new heights in the months and years to come.“

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The environment in which OMA operates along the West African coast presents certain challenges and in order to maintain the highest possible level of service expected by our international clients, we are committed to implementing quality management system and environmental management system, audited and certified by DNV GL.

We believe that OMA sets the benchmark for quality management and in fact OMA Benin was the first ship agency in Cotonou to achieve ISO certification back in 2011. We are whole-heartedly committed to the process and are enormously proud of the efforts our staff put in every day to achieve and keep the ISO certifications.

We have implemented a Quality Management System ISO 9001:2015 in Togo, Ghana and Benin to:

• Ensure our services are provided in the most effective way.
• Show tangible proof that we deliver reliable and high quality, traceable services.
• Demonstrate our commitment to meet statutory and regulatory requirements.
• Maximise customer satisfaction and employee engagement.
• Keep records of everything we do to serve as future reference.

Regular external audits maintain the focus and keep the performance level high.

The management system has allowed us to improve reporting and communications, maintain reliable scheduling and delivery, enhance the quality of our service and minimize errors.

OMA Ghana, Togo and Benin are also ISO 14001:2015 (Environmental Management System) certified to

• Demonstrate that we care about the environment around us
• Assure that we are committed to identify and control environmental impacts through a demonstrable environmental management system.
• Have a framework for identifying and complying with the various legal, regulatory, and contractual requirements, that apply to our processes.

Our newer affiliates, OMA Côte d’Ivoire and OMA Senegal have begun the process of ISO certification.

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